The case study shows how visual thinking and visual mapping are great methods to address organizational culture, improve decision-making and problem-solving.

A brief introduction to decision making is presented within the context of a business.

The case study documents how, through a knowledge management initiative, weaknesses quickly revealed poor decision-making structures in a large public railway organization.

The consultants facilitated the change management process by starting with a small department; the department quickly got on board and became the change management process champions.

The small group used SenseCatcher to clarify and design the workflows inside their department. Once they saw the power of using the simple tool, they created templates to roll out and implement their insights through the rest of the railway company.

The process unified the many workflows under a visual dashboard. Critical resources became accessible to all through a visual self-supported mechanism.